FREQUENTLY ASKED QUESTIONS

THE CLEANER IS DOING A REPETITIVE PATTERN OR ONLY CLIMBING THE WALLS?

Simply adjust the regulator valve, or move the yellow hose weights so that the first weight is 1m away from the cleaner and the second weight is 2-2.5m away from the cleaner. Two weights is often sufficient for a 9 metre hose length.

ALL OF THE ABOVE DON’T SOLVE MY PROBLEM?

a. Call the Hy-Clor Help line on 1800 625 123 or Click Here send us your question via our Contact form
b. All warranty claims are to be directed through the Hy-Clor Help line. Returns through CRC are discouraged.

THE CLEANER IS SUCKING IN AIR?

Ensure all joints are secure, that the regulator valve is facing down in the skimmer box. (Arrow pointing into skimmer plate). Adjustments can also be made to the regulator valve to control suction.

THE CLEANER IS WORKING AT A SLOW PACE OR NOT MOVING AT ALL?

Check to see that there is enough suction: a. Adjustments to the regulator valve may be required. Ensure that the cleaner is free of debris. b. Remove the baffle plate (Refer to Figure 10 in the manual) and the flapper to check that it is free of debris. (Poseidon MK2 only).

WILL THE POSEIDON MK2 & HY-CLOR SLIDER VAC WORK USING MY CURRENT SYSTEM?

The POSEIDON MK2 and HY-CLOR Slider Vac requires a minimum 0.75 Horsepower (HP) Pump and a skimmer box with a skimmer plate.

WHERE DO I FIND A MATERIAL SAFETY DATA SHEET (MSDS) FOR A PRODUCT?

Got to the products section of the website and select the product you require. On the left hand side there is an option called "Download Product Guide" which will bring up the relevant MSDS.

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