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FAQs

FAQs - Page 1

How does the Hy-Clor water testing kiosk work?

You test your water using the supplied test strip, enter the results following the on-screen prompts, and the kiosk uses pool chemistry algorithms to calculate recommendations. [...]

How does the Hy-Clor water testing kiosk work?2026-09-29T14:16:41+10:00

What happens after I test my water?

The kiosk provides a summary of your pool water and recommends what your pool needs, including relevant Hy-Clor products and dosages.

What happens after I test my water?2026-09-29T14:14:41+10:00

Do I need an appointment?

No. Simply visit the kiosk when you're in store and follow the instructions on screen.

Do I need an appointment?2026-09-29T14:12:15+10:00

What do I need to bring?

Simply bring a sample of water from your pool or spa. Free test vials are available in-store.

What do I need to bring?2026-09-29T14:11:10+10:00

How Often Should I Backwash My Pool Filter?

Typically every 1–2 weeks. Check the pressure gauge, if it’s 8–10 psi above normal, it’s time to backwash.

How Often Should I Backwash My Pool Filter?2026-02-19T11:29:48+11:00

Is Backwash Water Safe for Plants?

Typically every 1–2 weeks. Check the pressure gauge, if it’s 8–10 psi above normal, it’s time to backwash.

Is Backwash Water Safe for Plants?2026-02-19T11:28:16+11:00

Where Does Backwash Pool Water Go?

Usually to the sewer system, a soakage pit, or onto the garden if safe. Never into stormwater drains, as it can pollute waterways.

Where Does Backwash Pool Water Go?2026-02-19T11:26:36+11:00

How Do I Know if My Pool pH Is Low?

Besides using a test kit or digital meter, there are several visible signs of low pH in pool water: red eyes, itchy skin, rust spots on ladders or handrails, [...]

How Do I Know if My Pool pH Is Low?2026-02-19T11:18:19+11:00

Is It Safe To Swim in a Pool With Low pH?

It’s not ideal. While it might not be dangerous for a quick dip, swimming in low pH water regularly can cause skin irritation and discomfort. Plus, the weakened chlorine [...]

Is It Safe To Swim in a Pool With Low pH?2026-02-19T11:17:35+11:00

Can Low pH in a Pool Damage the Liner?

Yes, it can. Acidic water can wear down vinyl liners, making them brittle and more prone to tears or wrinkles. Over time, low pH can seriously reduce the lifespan [...]

Can Low pH in a Pool Damage the Liner?2026-02-19T11:16:54+11:00
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